Terms of service
Welcome to NovaRowan. By visiting our website or purchasing from our store, you agree to the following Terms of Service.
Online Store Terms
By using this website, you confirm that you are at least the age of majority in your country, state, or province of residence, or that you have given consent for your minor dependents to use this site.
You may not use our products or services for any illegal or unauthorized purpose.
Product Information
We do our best to display product details, colors, images, descriptions, and prices accurately. However, we do not guarantee that all information is completely error-free.
Product colors may vary slightly due to screen settings, lighting, and production differences.
Products and fulfillment
Our candle warmer, memorial wind chime, and hanging ghost swing are standard, non-personalized products. Items are sourced after an order is placed or shipped by our suppliers. Please review the product details and your order information before checkout. To request a change or cancellation, contact support@NovaRowan.com as soon as possible. We will check the order status and available options.
Orders and Payments
We reserve the right to refuse, cancel, or limit any order at our discretion, including orders that appear fraudulent, incomplete, or inaccurate.
Prices are subject to change without notice.
Payment must be completed before an order is processed.
Shipping
Orders ship within 1–2 business days. Estimated transit time after dispatch is 5–15 business days. Processing time is additional to transit time. Please review our Shipping Policy for details.
Shipping times are estimates and may be affected by carrier delays, customs processing, holidays, or other circumstances outside of our control.
Returns and Refunds
You may request an eligible return within 30 days after delivery. Return conditions, return shipping responsibilities, and refund details are described in our Return & Refund Policy. Contact support@NovaRowan.com if an item arrives damaged, defective, or incorrect.
Customer Responsibilities
Customers are responsible for:
Providing accurate order and shipping information
Reviewing product details, selected options, and shipping information before submitting an order
Checking product details and sizing before purchase
Contacting us promptly if there is an issue with an order
NovaRowan is not responsible for delays or failed deliveries caused by incorrect or incomplete customer information.
Intellectual Property
All website content, including images, logos, text, graphics, product designs, and other materials, is owned by or licensed to NovaRowan and may not be copied, reproduced, or used without permission.
