Refund policy

Requesting a return

You may request a return within 30 days after delivery by emailing support@NovaRowan.com with your order number and the item you would like to return.

Our candle warmer, memorial wind chime, and hanging ghost swing are standard, non-personalized products. Sourcing an item after an order is placed does not make it a customized item.

Change-of-mind returns

Items must be unused and returned with their original packaging intact. Please contact us before sending anything back so we can provide return instructions. You are responsible for return shipping costs when the return is not due to a product defect, damage, or an incorrect item.

Return address

Please email support@NovaRowan.com before shipping your return. We will provide instructions for identifying your package and processing your request.

30 N Gould St
Sheridan, WY 82801
United States

Damaged, defective, or incorrect items

If an item arrives damaged, defective, or incorrect, contact support@NovaRowan.com with your order number and details of the issue. Photos can help us review your request. We will cover return shipping costs for confirmed product defects, damage, or an incorrect item. The unused-item and intact-packaging conditions for change-of-mind returns do not apply to reporting these issues.

Refunds

Within 5 business days after we receive your return, we will complete our inspection, notify you of the outcome, and initiate any approved refund to your original payment method. Your bank or payment provider may take additional time to post the refund.

Order changes and cancellations

To request an order change or cancellation, email support@NovaRowan.com as soon as possible. We will check the order status and available options. If the order has already been dispatched, contact us for return instructions.